Terms of Service
Welcome to Lily & Chloe. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to be bound by the terms set forth below.
1. General Information
1.1 The use of this website and any purchases made through it are subject to the following Terms of Service, as well as our Privacy Policy.
1.2 This website is operated by Lily & Chloe. The terms "we", "us", and "our" refer to Lily & Chloe, and the terms "you" and "your" refer to the user or customer.
2. Data Protection
2.1 Data Controller: The data controller for this website is Lily & Chloe. We take the protection of your personal data seriously and process it in compliance with the General Data Protection Regulation (GDPR).
2.2 Secure Data Transmission: This website uses SSL/TLS encryption to safeguard your personal information. You can identify a secure connection by the "https://" prefix in the address bar and the lock icon.
2.3 Data Collected When Visiting the Website: When visiting our site without registering or submitting information, we only collect technical data necessary to display the website correctly:
Visited page
Date and time of access
Amount of data transferred
Referring URL
Browser and operating system
IP address (possibly anonymized)
Processing is based on our legitimate interest in the proper functioning and security of the website (Art. 6(1)(f) GDPR).
2.4 Use of Cookies: We use cookies to improve user experience and enable features such as saving items in the shopping cart. Some cookies are deleted after the session ends; others remain stored for future visits. You can manage your cookie preferences through your browser settings.
2.5 Contact Form and Communications: If you contact us via the contact form or email at [STORE EMAIL], we collect the data you provide to process your request. This data is processed based on legitimate interest (Art. 6(1)(f) GDPR) or for contract execution (Art. 6(1)(b) GDPR).
2.6 Customer Account and Orders: Data provided when creating an account or placing an order is processed solely for that purpose. You may request account deletion at any time by contacting us at info@lilyandchloe.com.
2.7 Newsletter: If you subscribe to our newsletter, we will use your email address to send you promotions and product updates. You can unsubscribe at any time using the link at the bottom of any email or by writing to info@lilyandchloe.com.
2.8 Marketing to Existing Customers: If you provided your email address during a purchase, we may send you marketing communications regarding similar products without requiring explicit additional consent, based on our legitimate interest (Art. 6(1)(f) GDPR). You may opt out at any time.
3. Pricing and Payments
3.1 All prices displayed in our store include applicable taxes (unless stated otherwise) and are expressed in Euros (€).
3.2 Payments may be made using the methods available at checkout, including credit cards, PayPal, or other payment gateways provided on the site.
3.3 We reserve the right to modify prices at any time. However, orders will be billed at the rate active at the time of purchase.
4. Shipping and Delivery
4.1 Orders are processed within 1 to 3 business days. Estimated delivery times vary depending on the destination, generally ranging between 7 and 14 business days.
4.2 [STORE NAME] is not liable for delivery delays caused by external factors such as customs processing, strikes, or force majeure events.
4.3 The customer is responsible for providing complete and accurate shipping information. We are not responsible for failed deliveries due to incorrect address details.
5. Right of Withdrawal and Returns
5.1 Customers have the right to withdraw from the contract within 30 days of receiving the product without providing a reason.
5.2 To initiate a return, the customer must first contact us by email at info@lilyandchloe.com with the following details:
Order number
Reason for return
Full name
Address
Photos of the product (in case of defect)
5.3 Important: Returns are not free. Return shipping costs are the responsibility of the customer. Returns must be shipped to our central warehouse in Asia (the exact address will be provided by email).
5.4 Products must be returned unused, clean, with all original accessories, and in their original packaging.
5.5 Once received and inspected, refunds will be processed within a maximum of 7 business days.
5.6 We reserve the right to reject returns of used, damaged, or unverified items.
6. Statutory Warranty
6.1 All our products are covered by the statutory warranty of conformity established by applicable law.
6.2 In the event of a defective item, customers are entitled to repair, replacement, or, where applicable, a refund, provided the issue was not caused by misuse.
7. Limitation of Liability
7.1 Lily & Chloe shall not be held liable for indirect, incidental, or consequential damages resulting from the use of the product or this website.
7.2 We reserve the right to modify the contents of this website at any time without prior notice.
8. Governing Law and Jurisdiction
8.1 These Terms of Service are governed by the laws of the jurisdiction in which [STORE NAME] operates.
8.2 Any disputes arising from the use of this website or purchases made through it shall be resolved by the competent courts of the consumer's domicile.
9. Contact Information
For any questions regarding these terms, please contact us at:
📧 info@lilyandchloe.com
10. Amendments to Terms
10.1 Lily & Chloe reserves the right to update or modify these Terms of Service at any time without prior notice.
10.2 Any revisions become effective immediately upon posting to the website. Users are encouraged to review this page periodically to stay informed.
11. Force Majeure
11.1 We shall not be held liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control (force majeure), including but not limited to:
Natural disasters
War, terrorism, strikes, or labor disputes
Disruptions in public utilities or transportation networks
Epidemics, pandemics, or government restrictions
12. Severability
12.1 If any provision of these Terms of Service is determined to be invalid, illegal, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.
13. Acceptance of Terms
13.1 By completing a purchase on Lily & Chloe, the customer accepts these Terms of Service in full.
13.2 If you do not agree with any part of these terms, please refrain from using our services or placing orders on our website.
